Refund policy

Refund Policy

We want you to love your FEENYX JEWELRY piece. If something isn't right, we're here to help.

Returns We accept returns within 14 days of delivery. Items must be unworn, undamaged, and in their original condition. To start a return, email us at feenyxjewelry@gmail.com with your order number and we'll guide you through the process.

Exchanges We're happy to exchange items for a different style or size within 14 days of delivery, subject to availability.

Refunds Once we receive and inspect your return, we'll process your refund to the original payment method within 7–14 business days.

Non-returnable items Custom or personalized pieces are final sale and cannot be returned or exchanged.

Shipping costs Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.